Frequently Asked Questions
Everything Canadian business owners ask about removing fake and unfair reviews.
Yes. When a review violates the platform's content policy — for example fake reviews, conflicts of interest, hate speech, off-topic posts, or impersonation — platforms like Google, Yelp, Glassdoor and Indeed will remove them permanently. Our team specializes in identifying the right policy violation and building a removal case that gets approved.
Google (Maps & Business Profile), Yelp, Glassdoor, Indeed, TripAdvisor, RateMDs, Facebook, BBB, and most major Canadian and international review sites. If you have a review on a less common platform, ask us — we likely cover it.
Typically 7–14 business days from the time we file the dispute. Some cases (especially Google) can resolve in as little as 48 hours. Complex defamation cases may take 3–4 weeks if multiple escalations are needed.
On our no-win-no-fee Starter plan, you pay nothing if we cannot get the review removed. On monthly plans, removal attempts are included in your subscription regardless of outcome — and we keep working on tough cases at no extra cost.
Absolutely. We do not write fake reviews, manipulate ratings, or violate any platform terms. We file legitimate disputes citing real policy violations — the same process any business owner can do themselves, just done by experts who know what works. We are fully compliant with PIPEDA and Canadian consumer protection law.
No. We never ask for or need your platform login credentials. Disputes are filed through public dispute forms and our established business relationships with platform support teams.
Reviews are typically eligible for removal if they: are written by someone who was never a customer, contain hate speech or profanity, were posted by a competitor or ex-employee with a conflict of interest, reveal personal information, are off-topic, contain provably false statements, or appear to be fake (suspicious account patterns). We give you an honest assessment before you commit.
Our Starter plan is no-win-no-fee — there's nothing to refund because you only pay on success. Monthly plans can be cancelled anytime; we don't issue prorated refunds for unused days, but you keep access until the end of your billing period.
Honest reviews from real customers are usually protected speech — and frankly, the right response is to address the issue and respond professionally. We can however coach you on a reply, and our Positive Review Generation service can balance your profile with happy-customer reviews. If a real customer's review crosses into defamation or false claims, that's a different conversation.
We connect to your Google and Yelp profiles (no logins needed) and check for new reviews every day. The moment a review under 3 stars appears, you get an instant email/SMS alert. Our team automatically begins the removal evaluation process and lets you know whether the review is eligible. You get a monthly report card with all activity. Cancel anytime.