Privacy Policy
Last updated: October 1, 2025
ClearMark Reputation Inc. ("ClearMark", "we", "us", or "our") is committed to protecting the privacy of all individuals and businesses who interact with our website and services. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable provincial privacy laws.
1. Information We Collect
We collect only the personal information necessary to provide our services. This may include:
- Your full name and the name of your business
- Email address and telephone number
- Business address, province, and industry
- Details about the reviews or URLs you ask us to review
- Payment-related information processed by our third-party payment processor (we do not store full card numbers)
- Technical data such as IP address, browser type, and pages visited, gathered via standard server logs and cookies
2. Why We Collect Your Information
We collect personal information for the following purposes:
- To respond to quote requests and provide our review removal services
- To communicate with you about the status of your case
- To invoice you and process payment for completed work
- To improve our website, services, and customer support
- To comply with our legal and regulatory obligations under Canadian law
We will not use your information for any new purpose without first obtaining your consent.
3. How Your Information Is Stored and Protected
Your personal information is stored on secure servers and protected by industry-standard administrative, technical, and physical safeguards including encryption in transit (TLS) and access controls. Only authorized ClearMark personnel may access client data, and only as required to perform their job.
We do not sell, rent, or trade your personal information to third parties for marketing purposes — ever.
4. Service Providers
We rely on a limited number of trusted third-party service providers to operate our business. These include our website host, our payment processor, and Formspree, which processes submissions from our contact and quote forms. Each provider is contractually bound to handle your information securely and only for the purposes we specify.
5. Cookies
Our website uses a small number of cookies and similar technologies to remember your preferences and understand how visitors use our site. You may disable cookies in your browser settings; some parts of the site may not function as intended if you do.
6. Your Rights
Under PIPEDA you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw your consent and request deletion of your information, subject to our legal record-keeping obligations
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at shrxey04@gmail.com. We will respond within 30 days.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. When no longer required, your information is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated through our website.
9. Governing Law
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
10. Contact Us
For any questions about this Privacy Policy or our handling of your personal information, contact our Privacy Officer at:
ClearMark Reputation Inc.
Email: shrxey04@gmail.com
Phone: (647) 615-7573